Refund Policy

Last updated: July 2026

We stand behind every search. This policy sets out our 30-day money-back guarantee and how to request a refund.

30-day money-back guarantee

Every Getlocate search comes with a 30-day money-back guarantee. If the service does not deliver a usable result, you can request a full refund within 30 days of your purchase.

When you are eligible

You are eligible for a refund if we were unable to locate the number you searched, or if the location result was clearly inaccurate. In these cases refunds are given, no questions asked, within the 30-day window.

How to request a refund

Get in touch with our support team through the Contact page, including the phone number or order reference from your purchase along with a short note about the issue. We will review it and confirm your refund.

Processing time

Once approved, we process your refund within 24 hours. The funds then return to your original payment method, usually within 5–10 business days depending on your bank or card provider.

Exceptions

Requests submitted after the 30-day window, or for searches where an accurate result was successfully delivered, may not be eligible. Each request is reviewed fairly.

Contact

Have a question about a refund? Reach us any time through the Contact page — we are here to help.

This page is provided for information purposes and does not constitute legal advice.